1. Introduction

VeilNet VPN (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your online security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services (“Service”). By using VeilNet VPN, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information:

• Account Information: When you sign up for VeilNet VPN, we may collect your name, email address, and payment details. (After Public Test)
• Customer Support: If you contact our support team, we may collect additional information necessary to assist you.

Technical and Diagnostic Data:

• Hosted Instance Data: We collect technical data only from our hosted infrastructure (e.g., CPU usage, RAM usage) to monitor system performance and improve our Service.
• No User Device Data: We do not collect any technical or usage data from your device, nor do we log connection details such as the date, time, duration of VPN sessions, or the server locations you connect to.

Note: VeilNet VPN adheres to a strict no-logs policy regarding user activity. We do not store user activity logs, IP addresses, or other identifying data beyond what is necessary for account administration and system maintenance.

3. How We Use Your Information

• Provision of Services: To create and maintain your account, process payments, and provide customer support.
• Service Improvement: To monitor the performance of our hosted infrastructure, diagnose issues, and enhance the reliability and quality of our Service.
• Security: To safeguard the integrity of our Service and protect against misuse or fraudulent activity.
• Compliance: To comply with legal obligations, enforce our terms of use, and resolve disputes.

4. Data Sharing and Disclosure

• Third-Party Service Providers: We may share your information with trusted third-party providers who assist us in delivering the Service (e.g., payment processors, hosting services). These providers are bound by contractual obligations to maintain confidentiality and security.
• Legal Requirements: We may disclose information if required to do so by law, regulation, or legal process, or if we believe such disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will ensure that the privacy of your information remains protected.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While no method of transmission over the Internet is completely secure, we use encryption and other security technologies to safeguard your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Data related to our hosted infrastructure is retained only for as long as needed for operational purposes and then securely deleted.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• The right to access, correct, or delete your personal information.
• The right to restrict or object to certain processing of your information.
• The right to data portability.

If you wish to exercise any of these rights or have questions about your data, please contact us at [Contact Email/Address].

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, or country where the data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically for any updates.